Refund Policy

1. Issue Reporting:

Customers are encouraged to promptly report any issues with the received treats/items by contacting us for further assessment.

2. Refund Timeframe:

Requests for product refunds will be considered within a period of 14 days from the date of product received.

3. Refund Processing Time:

Eligible refunds will be processed within 2-3 working days from the approval date.

Conditions for Refund:

1. Damaged or Expired Products:

Refunds will be considered for items delivered in a damaged condition or those that have exceeded their expiry date.

2. Defective Products:

Products exhibiting defects are eligible for a refund.

3. Incorrect Product Delivery:

Refunds will be granted if an incorrect item is delivered.

4. Time Limit for Refund Requests:

Please note that no refund requests will be entertained beyond the stipulated time period of 14 days from the date of product receipt.

We appreciate your understanding and cooperation. For any concerns, feel free to reach out to us.